FAQ
Frequently asked questions
Quick answers for guests, organizers, vendors, and scanner teams.
Tickets and payments
How do I get my ticket?
After the selected payment provider confirms payment, NairaEvents creates your ticket and sends the ticket link to the email used at checkout.
I paid but did not receive my ticket. What should I do?
Use Find tickets with the payment email first. If it still does not appear, contact support with your event name, email, and payment reference.
Can I buy a ticket without creating an account?
Yes. Guests can buy tickets without signing up. Use the same email later to recover tickets.
How does QR check-in work?
Show your ticket QR code at the gate. Scanner teams validate tickets once, so the same ticket cannot be used twice.
Free and invite-only events
How do free events work?
If free tickets are available, guests can get a ticket without payment.
How do invite requests work?
For invite-only events, guests submit a request. The organizer reviews it and sends an entry pass if approved.
Why can’t I request an invite for every event?
Invite requests only appear when the organizer enables them for that event.
Organizers and vendors
How do organizers get paid?
Organizers add a payout account, request withdrawals from their available balance, and get paid after approval.
What commission does NairaEvents charge?
NairaEvents charges 7% commission on paid ticket sales only. Free events have no commission.
How do vendors get listed?
Vendors create a vendor profile, add service details, and publish the profile when ready.